Burger & Bites

Cancellations & Refunds

Last updated 28 September 2026

Cancelling your order

Within 2 minutes of paying: tap Cancel order on your order page, as long as we haven't accepted it yet. You're refunded in full automatically.
After that, before we start cooking: call us on +91 96351 81296 straight away and we'll cancel it and refund you in full.
Once we've started cooking (your order page says so), the order can't be cancelled.

When we refund you in full

We cancel your order, for example because an item has run out or we have to close early.
Your order is wrong or missing items. Tell us at the counter or call us within 2 hours of pickup.
You were charged but no order was placed (for example your payment went through after it had timed out).
You were charged twice for the same order.

How refunds are paid

Refunds go back to the same UPI account, card or bank account you paid with, through Cashfree Payments. They usually reach you within 5–7 working days, depending on your bank. We don't give refunds in cash for orders paid online.

Failed payments

If your payment fails, no order is placed. If money has left your account, your bank or Cashfree returns it automatically, normally within 5–7 working days.

Contact

[OWNER / LEGAL BUSINESS NAME], trading as Burger & Bites
21-4-1025, Puccha Gali, Near Siddhivinayak Temple, Petla Burz, Hyderabad, Telangana 500002
Phone: +91 96351 81296
Email: hello@burgerandbites.in